[RTC List] Unstable Suddenlink service?

[Jim Scott]

Begin forwarded message:

> From: Jim Scott <jescott3 at gmail.com>
> Date: April 7, 2007 9:29:39 PM PDT
> To: Pat Bitton <pat_bitton at eurestopartners.com>
> Subject: Re: [RTC List] Unstable Suddenlink service?
>
> Pat,
>
> You would be well advised to check out the AT&T Yahoo! DSL  
> offerings. I've had the Pro (3 Mbps) and the Elite (6 Mbps down)  
> for the last two years and I've found the service to be the most  
> reliable and non-intrusive of any dialup or broadband service I've  
> ever had. The only down time I have had was when the fiber links  
> were cut recently, and even then I was able to use the included  
> free dialup service during part of those outages to check my e- 
> mail. My service is residential, but the same packages (as well as  
> others) are available to businesses, and the prices are very friendly.
>
> A real bonus with AT&T Yahoo! is the online security package which  
> is part of the service. I don't pay extra for antivirus, spyware,  
> etc. software because it's "free" with access and activation built  
> into my browser. I also find that AT&T Yahoo! DSL e-mail has  
> excellent spam filters. In addition, it works seamlessly with both  
> Mac OS 9 and X as well as Windows and Linux.
>
> Suddenlink (some online twits have called it Sudden Stink) recently  
> raised my cable basic TV service by 32.6 percent without prior  
> notice, and just this past week sent me a notice that my account  
> was in arrears (erroneously) and about to be disconnected, and then  
> called with an automated message to apologize the next day for  
> sending me the erroneous notice. I'm not a happy Suddenlink  
> customer, and that extends to the poor quality of audio on local  
> stations, as received at my home via cable. You are just the latest  
> in a growing number of Suddenlink customers whose complaints have  
> reached my attention.
>
> I'm not surprised you're having trouble with your cable modem  
> service. Suddenlink is not a quality operation. Bring back Cox!
>
> Jim Scott,
> The Old Mac Guy in Cutten
>
> On Apr 7, 2007, at 8:38 PM, Pat Bitton wrote:
>
>> Hi all
>>
>> My Suddenlink cable modem service has been cutting in and out for  
>> most of the past week. Wondering whether it's something in my  
>> setup or whether it's a broader issue (so I know whether I need to  
>> take steps to fix it, since it is disruptive to my business).
>>
>> Thanks
>>
>> Pat Bitton
>> Partner, Euresto Partners Inc
>> Sales & Marketing for Technology Startups
>> Phone (707) 268 8968
>> Cell (408) 464 0829
>> Skype: pat.bitton
>> www.eurestopartners.com
>>
>