[RTC List] Unstable Suddenlink service?

[David C. Thewlis]

DSL is not available in some of the areas that Suddenlink's cable 
service is (for example here in Dow's Prairie).  I am told AT&T plan to 
extend their DSL service but here (Box 38) the equipment upgrade needed 
is not currently scheduled (or wasn't a few months ago).  So while I 
don't know Pat's location, there are many people in the area who can get 
only cable, in addition of course to the many people in Humboldt County 
who can't get either.

Dave Thewlis

Jim Scott wrote:
> Begin forwarded message:
>
>   
>> From: Jim Scott <jescott3 at gmail.com>
>> Date: April 7, 2007 9:29:39 PM PDT
>> To: Pat Bitton <pat_bitton at eurestopartners.com>
>> Subject: Re: [RTC List] Unstable Suddenlink service?
>>
>> Pat,
>>
>> You would be well advised to check out the AT&T Yahoo! DSL  
>> offerings. I've had the Pro (3 Mbps) and the Elite (6 Mbps down)  
>> for the last two years and I've found the service to be the most  
>> reliable and non-intrusive of any dialup or broadband service I've  
>> ever had. The only down time I have had was when the fiber links  
>> were cut recently, and even then I was able to use the included  
>> free dialup service during part of those outages to check my e- 
>> mail. My service is residential, but the same packages (as well as  
>> others) are available to businesses, and the prices are very friendly.
>>
>> A real bonus with AT&T Yahoo! is the online security package which  
>> is part of the service. I don't pay extra for antivirus, spyware,  
>> etc. software because it's "free" with access and activation built  
>> into my browser. I also find that AT&T Yahoo! DSL e-mail has  
>> excellent spam filters. In addition, it works seamlessly with both  
>> Mac OS 9 and X as well as Windows and Linux.
>>
>> Suddenlink (some online twits have called it Sudden Stink) recently  
>> raised my cable basic TV service by 32.6 percent without prior  
>> notice, and just this past week sent me a notice that my account  
>> was in arrears (erroneously) and about to be disconnected, and then  
>> called with an automated message to apologize the next day for  
>> sending me the erroneous notice. I'm not a happy Suddenlink  
>> customer, and that extends to the poor quality of audio on local  
>> stations, as received at my home via cable. You are just the latest  
>> in a growing number of Suddenlink customers whose complaints have  
>> reached my attention.
>>
>> I'm not surprised you're having trouble with your cable modem  
>> service. Suddenlink is not a quality operation. Bring back Cox!
>>
>> Jim Scott,
>> The Old Mac Guy in Cutten
>>
>> On Apr 7, 2007, at 8:38 PM, Pat Bitton wrote:
>>
>>     
>>> Hi all
>>>
>>> My Suddenlink cable modem service has been cutting in and out for  
>>> most of the past week. Wondering whether it's something in my  
>>> setup or whether it's a broader issue (so I know whether I need to  
>>> take steps to fix it, since it is disruptive to my business).
>>>
>>> Thanks
>>>
>>> Pat Bitton
>>> Partner, Euresto Partners Inc
>>> Sales & Marketing for Technology Startups
>>> Phone (707) 268 8968
>>> Cell (408) 464 0829
>>> Skype: pat.bitton
>>> www.eurestopartners.com
>>>
>>>       
>
>
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>   


-- 
*Dave Thewlis, DCTA Inc.*
+1 707 840 9391 (voice) · +1 707 498 2238 (mobile)
http://www.dcta.com · dthewlis at dcta.com <mailto:dthewlis at dcta.com>
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