[RTC List] Unstable Suddenlink service?

[Sherman Schapiro]

David:  Thanks for noting that not everyone has access to DSL.  We in Blue Lake are in the same boat as you.  I was wondering how you had heard that Dow's Prairie was in at&t's plans i.e. where or from whom?  I've contacted their representative Rhuenette Alums a number of times over the last 2 years or so and she always says providing DSL access is not her decision and if she knew anything, she couldn't legally tell me anyway.  

Sherman Schapiro 
Blue Lake

  ----- Original Message ----- 
  From: David C. Thewlis 
  Cc: list at redwoodtech.org 
  Sent: 04/08/2007 06:04
  Subject: Re: [RTC List] Unstable Suddenlink service?


  DSL is not available in some of the areas that Suddenlink's cable service is (for example here in Dow's Prairie).  I am told AT&T plan to extend their DSL service but here (Box 38) the equipment upgrade needed is not currently scheduled (or wasn't a few months ago).  So while I don't know Pat's location, there are many people in the area who can get only cable, in addition of course to the many people in Humboldt County who can't get either. 

  Dave Thewlis

  Jim Scott wrote: 
Begin forwarded message:

  From: Jim Scott <jescott3 at gmail.com>
Date: April 7, 2007 9:29:39 PM PDT
To: Pat Bitton <pat_bitton at eurestopartners.com>
Subject: Re: [RTC List] Unstable Suddenlink service?

Pat,

You would be well advised to check out the AT&T Yahoo! DSL  
offerings. I've had the Pro (3 Mbps) and the Elite (6 Mbps down)  
for the last two years and I've found the service to be the most  
reliable and non-intrusive of any dialup or broadband service I've  
ever had. The only down time I have had was when the fiber links  
were cut recently, and even then I was able to use the included  
free dialup service during part of those outages to check my e- 
mail. My service is residential, but the same packages (as well as  
others) are available to businesses, and the prices are very friendly.

A real bonus with AT&T Yahoo! is the online security package which  
is part of the service. I don't pay extra for antivirus, spyware,  
etc. software because it's "free" with access and activation built  
into my browser. I also find that AT&T Yahoo! DSL e-mail has  
excellent spam filters. In addition, it works seamlessly with both  
Mac OS 9 and X as well as Windows and Linux.

Suddenlink (some online twits have called it Sudden Stink) recently  
raised my cable basic TV service by 32.6 percent without prior  
notice, and just this past week sent me a notice that my account  
was in arrears (erroneously) and about to be disconnected, and then  
called with an automated message to apologize the next day for  
sending me the erroneous notice. I'm not a happy Suddenlink  
customer, and that extends to the poor quality of audio on local  
stations, as received at my home via cable. You are just the latest  
in a growing number of Suddenlink customers whose complaints have  
reached my attention.

I'm not surprised you're having trouble with your cable modem  
service. Suddenlink is not a quality operation. Bring back Cox!

Jim Scott,
The Old Mac Guy in Cutten

On Apr 7, 2007, at 8:38 PM, Pat Bitton wrote:

    Hi all

My Suddenlink cable modem service has been cutting in and out for  
most of the past week. Wondering whether it's something in my  
setup or whether it's a broader issue (so I know whether I need to  
take steps to fix it, since it is disruptive to my business).

Thanks

Pat Bitton
Partner, Euresto Partners Inc
Sales & Marketing for Technology Startups
Phone (707) 268 8968
Cell (408) 464 0829
Skype: pat.bitton
www.eurestopartners.com

      

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  -- 
  Dave Thewlis, DCTA Inc.
  +1 707 840 9391 (voice) · +1 707 498 2238 (mobile)
  http://www.dcta.com · dthewlis at dcta.com 


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