[RTC List] Unstable Suddenlink service?

[Nathan Bietz]

I agree. Suddenlink's call center is disconnected from
Humboldt. If you want results, call their local office,
(707)268-5380, press 0 and ask to speak to a technician.
 
Nathan Bietz | QA Engineer 

CiTR!X | Online 
Citrix Systems, Inc. 
5385 Hollister Avenue
Santa Barbara, CA 93111 USA
www.citrixonline.com <http://www.citrixonline.com/> 


 

________________________________

From: list-bounces at redwoodtech.org
[mailto:list-bounces at redwoodtech.org] On Behalf Of David
C. Thewlis
Sent: Sunday, April 08, 2007 7:17 PM
To: Jeremy Stout
Cc: list at redwoodtech.org
Subject: Re: [RTC List] Unstable Suddenlink service?


Let's put this another way:  there doesn't seem to be any
accountability in Suddenlink's telephone help / reporting
/ problem resolution system -- and when you talk to them
(if and when you succeed) there doesn't seem to be any
understanding that there ought to be.

I've been in IT for 40+ years, everything from a user to
a manager of a major data center, and this is the worst
example I have ever encountered of customer support.
Based on my own experiences of calling Suddenlink
support, NOT reports from others.

Dave

Jeremy Stout wrote: 

	Has anyone actually spoken with suddenlink
regarding thie intermittent
	connection?
	
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-- 
Dave Thewlis, DCTA Inc.
+1 707 840 9391 (voice) * +1 707 498 2238 (mobile)
http://www.dcta.com * dthewlis at dcta.com 
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