[RTC List] Unstable Suddenlink service?

[Lynn Harvey]

We are experiencing outages with the error message below at least 6 - 10 times a day:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Suddenlink Mail - lynn471 at suddenlink.net', Server: 'pop.suddenlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

The cable light on the modem goes off & then comes back on a few minutes later then goes right back out. Sometimes it takes rebooting the modem & router.

It makes trying to run an Internet-based business pretty tough.

Lynn Harvey, CCO
Carson Park Design
707.444.2644



  ----- Original Message ----- 
  From: JRT 
  To: list at redwoodtech.org ; Pat Bitton ; Jill Nichols 
  Sent: Thursday, April 12, 2007 10:10 AM
  Subject: Re: [RTC List] Unstable Suddenlink service?


  I, also, have been experiencing periodic outages with my Suddenlink broadband.
  I have a wireless network, with some wired and some wireless computers.

  Jill, something to remember is that the internet connection is a 2-way situation, whereas the TV is a on-way.
  When splitting the signal to feed TVs and cable-modem, adjust the split-ratios such that the internet path gets a larger signal.
  Split the incoming signal in half and feed one output to the cable-modem.
  Then split the remaining signal into as many channels as needed.
  I have 5 TVs fed with adequate signal and also reliable internet; as long as Suddenlink is behaving.

  Also, when some devices are connected to the cable, they can cause a reflection that will interfere with other devices.
  You may not be able to see the effect on a TV, but signal quality is much more important on an internet connection.
  Look at the connections to see if any are loose or damaged .

  I have had to reboot my modem on several occasions recently, to restore internet service.
  Prior to the last few months, I think the reboot was required about once a year.

  Mine is the older Motorola modem and I wonder if anyone has an opinion as to whether I need to upgrade the modem.

  And a final question to the techies.
  I get periodic interference-bands on channel 18, but no other channels show the same behavior.
  Does anyone else see this, or do I have some phantom transmitter in my house?

  Regards
  James Topping
    ----- Original Message ----- 
    From: Jill Nichols 
    To: Pat Bitton ; list at redwoodtech.org 
    Sent: Thursday, April 12, 2007 9:27 AM
    Subject: Re: [RTC List] Unstable Suddenlink service?


    We also have been experiencing problems at our home. We have a wireless network & haven't had any issues (other than problems in transferring over from Cox) but last week my son's service went out & as soon as we corrected it, the service to the main computer would go out. We discovered thru trial & error that both computers could have internet but only if the cable wasn't connected to the TV. Figure that one out!

     


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    From: list-bounces at redwoodtech.org [mailto:list-bounces at redwoodtech.org] On Behalf Of Pat Bitton
    Sent: Saturday, April 07, 2007 8:39 PM
    To: list at redwoodtech.org
    Subject: [RTC List] Unstable Suddenlink service?

     

    Hi all

     

    My Suddenlink cable modem service has been cutting in and out for most of the past week. Wondering whether it's something in my setup or whether it's a broader issue (so I know whether I need to take steps to fix it, since it is disruptive to my business).

     

    Thanks

     

    Pat Bitton

    Partner, Euresto Partners Inc

    Sales & Marketing for Technology Startups

    Phone (707) 268 8968

    Cell (408) 464 0829

    Skype: pat.bitton

    www.eurestopartners.com

     

     



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