[RTC List] Unstable Suddenlink service?

[Matt Koglin]

Might as well report this too...

My Suddenlink HSI was out this morning when I woke up, the 'online' light on
the modem flashing. I power-cycled the modem and computer with no results.

1) I tried to call the toll free number Suddenlink provides for dealing with
this. I've called this number before, only to be placed on hold for 30
minutes. This morning, however, all I've been able to receive is a busy
signal for the past 30 minutes.

2) I tried calling the local office. It's Sunday, so I didn't expect anybody
to be there. But, I pressed '0' and waited. No answer, no voicemail, no way
for me to leave a message indicating that my service is not working.

3) Finally (hijacking, appropriately, my neighbor's WiFi signal), I went to
the Suddenlink web site to send them an email. Of course, they don't just
provide an email, they force you to input a bunch of nonsense before you can
submit the form. Then, after writing a short and detailed message describing
the issue I'm having, I click the submit button and get this error message: We
are unable to find any match for the zip code you entered. Please try the
following site for more information: This Is Cable <http://thisiscable.com/>

Suddenlink, if you're listening, PLEASE HELP! I'm unable to contact you
regarding my service troubles using any of the lines of communication you
provide. What then am I supposed to do? Is there anybody from Suddenlink ON
this list? Can you respond to this thread please?

-Matt

On 4/12/07, Susan B <artglass at blochstudio.com> wrote:
>
>  My cable modem service cuts out frequently. I thought it was my computer
> until I saw all the e-mails on this topic.
>
> I was curious if anyone uses any VOIP companies for phone service. I
> suppose it's a problem if cable service cuts out frequently.
>
> Susan Bloch
> Bloch Studio
> custom glass etching, glass sculpture, glass flowers
> http://www.blochstudio.com
> 707-442-2280
> cell:707-496-5048
>
> ----- Original Message -----
> *From:* Jill Nichols <jnichols at ppeureka.org>
> *To:* Pat Bitton <pat_bitton at eurestopartners.com> ; list at redwoodtech.org
> *Sent:* Thursday, April 12, 2007 9:27 AM
> *Subject:* Re: [RTC List] Unstable Suddenlink service?
>
>  We also have been experiencing problems at our home. We have a wireless
> network & haven't had any issues (other than problems in transferring over
> from Cox) but last week my son's service went out & as soon as we corrected
> it, the service to the main computer would go out. We discovered thru trial
> & error that both computers could have internet but only if the cable wasn't
> connected to the TV. Figure that one out!
>
>
>  ------------------------------
>
> *From:* list-bounces at redwoodtech.org [mailto:list-bounces at redwoodtech.org]
> *On Behalf Of *Pat Bitton
> *Sent:* Saturday, April 07, 2007 8:39 PM
> *To:* list at redwoodtech.org
> *Subject:* [RTC List] Unstable Suddenlink service?
>
>
>
> Hi all
>
>
>
> My Suddenlink cable modem service has been cutting in and out for most of
> the past week. Wondering whether it's something in my setup or whether it's
> a broader issue (so I know whether I need to take steps to fix it, since it
> is disruptive to my business).
>
>
>
> Thanks
>
>
>
> Pat Bitton
>
> Partner, Euresto Partners Inc
>
> Sales & Marketing for Technology Startups
>
> Phone (707) 268 8968
>
> Cell (408) 464 0829
>
> Skype: pat.bitton
>
> www.eurestopartners.com
>
>
>
>
>
> ------------------------------
>
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