[RTC List] Unstable Suddenlink service?
David C. Thewlis
dthewlis at dcta.com
Sun Apr 15 09:39:02 PDT 2007
Matt, I have the same problem and got the same results - except I got
through to the 877 number once and was told that they are only open
during normal business hours! Just posted an angry recount of what I
went through when I saw your post.
Your neighbor must be lucky enough to have DSL? Don't quite see how you
got out on their service otherwise.
I'm on Dow's Prairie - where are you? Unclear how far this problem is
spread - and of course we can't ask Suddenlink, not that they will ever
answer those questions anyhow.
Dave Thewlis
Matt Koglin wrote:
> Might as well report this too...
>
> My Suddenlink HSI was out this morning when I woke up, the 'online'
> light on the modem flashing. I power-cycled the modem and computer
> with no results.
>
> 1) I tried to call the toll free number Suddenlink provides for
> dealing with this. I've called this number before, only to be placed
> on hold for 30 minutes. This morning, however, all I've been able to
> receive is a busy signal for the past 30 minutes.
>
> 2) I tried calling the local office. It's Sunday, so I didn't expect
> anybody to be there. But, I pressed '0' and waited. No answer, no
> voicemail, no way for me to leave a message indicating that my service
> is not working.
>
> 3) Finally (hijacking, appropriately, my neighbor's WiFi signal), I
> went to the Suddenlink web site to send them an email. Of course, they
> don't just provide an email, they force you to input a bunch of
> nonsense before you can submit the form. Then, after writing a short
> and detailed message describing the issue I'm having, I click the
> submit button and get this error message: We are unable to find any
> match for the zip code you entered. Please try the following site for
> more information: This Is Cable <http://thisiscable.com/>
>
> Suddenlink, if you're listening, PLEASE HELP! I'm unable to contact
> you regarding my service troubles using any of the lines of
> communication you provide. What then am I supposed to do? Is there
> anybody from Suddenlink ON this list? Can you respond to this thread
> please?
>
> -Matt
>
> On 4/12/07, *Susan B* <artglass at blochstudio.com
> <mailto:artglass at blochstudio.com>> wrote:
>
> My cable modem service cuts out frequently. I thought it was my
> computer until I saw all the e-mails on this topic.
>
> I was curious if anyone uses any VOIP companies for phone service.
> I suppose it's a problem if cable service cuts out frequently.
>
> Susan Bloch
> Bloch Studio
> custom glass etching, glass sculpture, glass flowers
> http://www.blochstudio.com
> 707-442-2280
> cell:707-496-5048
>
> ----- Original Message -----
> *From:* Jill Nichols <mailto:jnichols at ppeureka.org>
> *To:* Pat Bitton <mailto:pat_bitton at eurestopartners.com> ;
> list at redwoodtech.org <mailto:list at redwoodtech.org>
> *Sent:* Thursday, April 12, 2007 9:27 AM
> *Subject:* Re: [RTC List] Unstable Suddenlink service?
>
> We also have been experiencing problems at our home. We have a
> wireless network & haven't had any issues (other than problems
> in transferring over from Cox) but last week my son's service
> went out & as soon as we corrected it, the service to the main
> computer would go out. We discovered thru trial & error that
> both computers could have internet but only if the cable
> wasn't connected to the TV. Figure that one out!
>
>
>
> ------------------------------------------------------------------------
>
> *From:* list-bounces at redwoodtech.org
> <mailto:list-bounces at redwoodtech.org> [mailto:
> list-bounces at redwoodtech.org
> <mailto:list-bounces at redwoodtech.org>] *On Behalf Of *Pat Bitton
> *Sent:* Saturday, April 07, 2007 8:39 PM
> *To:* list at redwoodtech.org <mailto:list at redwoodtech.org>
> *Subject:* [RTC List] Unstable Suddenlink service?
>
>
>
> Hi all
>
>
>
> My Suddenlink cable modem service has been cutting in and out
> for most of the past week. Wondering whether it's something in
> my setup or whether it's a broader issue (so I know whether I
> need to take steps to fix it, since it is disruptive to my
> business).
>
>
>
> Thanks
>
>
>
> Pat Bitton
>
> Partner, Euresto Partners Inc
>
> Sales & Marketing for Technology Startups
>
> Phone (707) 268 8968
>
> Cell (408) 464 0829
>
> Skype: pat.bitton
>
> www.eurestopartners.com <http://www.eurestopartners.com/>
>
>
>
>
>
> ------------------------------------------------------------------------
> _______________________________________________
> List mailing list
> List at redwoodtech.org <mailto:List at redwoodtech.org>
> http://redwoodtech.org/mailman/listinfo/list_redwoodtech.org
>
>
> _______________________________________________
> List mailing list
> List at redwoodtech.org <mailto:List at redwoodtech.org>
> http://redwoodtech.org/mailman/listinfo/list_redwoodtech.org
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> List mailing list
> List at redwoodtech.org
> http://redwoodtech.org/mailman/listinfo/list_redwoodtech.org
>
--
*Dave Thewlis, DCTA Inc.*
+1 707 840 9391 (voice) · +1 707 498 2238 (mobile)
http://www.dcta.com · dthewlis at dcta.com <mailto:dthewlis at dcta.com>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://redwoodtech.org/pipermail/list_redwoodtech.org/attachments/20070415/51f708c6/attachment-0001.html
More information about the List
mailing list