[RTC List] Suddenlink Service Outage

[D A]

In my email complaint (DSL connection, courtesy Sacred Grounds), I 
suggested that Suddenlink shouldn't even *think* of charging us (all of 
us who were affected) full price for this month's terrible, terrible 
service. My first step in the "revolution" is simply to demand that 
Suddenlink knock something off the bill. I'm thinking 1/2 price. And if 
these problems continue, then - since I have the option - I'm thinking 
DSL. I am certainly willing to join in lodging a group complaint, 
especially as so many here *don't* have a second option for broadband.

_dao

Drogheda NiFaolain
Freshwater


JRT wrote:
> Again, my Suddenlink internet SERVICE????? was down.
> It was down when I began trying Sunday, 4-15-07 around  AM.
> It finally came back on line around 11 AM.
> I spent the entire time troubleshooting my setup to no avail.
>
> Now that it is back up, I see all of the continuing emails about the lousy
> service, which seems to be getting worse.
> I live on Humboldt Hill, and from the various emails, it seems that the
> outage was widespread!
>
> It is clear that there are serious problems with Suddenlink internet
> in-capability as well as their customer non-service, despite their beautiful
> ads about how RELIABLE??? their service is.
> I am willing to join what ever revolution is necessary to call them on their
> total lack of service and response.
> When I have been able to talk to a human at Suddenlink, I find that I am
> talking to TEXAS.
>
> I know that RTC has some pretty influential members.  What can we do?
>
> Regards
> James Topping