[RTC List] Suddenlink problems

[Pat Bitton]

I'd second that. Mark Geiger and his team do a tremendous job in the face of
sometimes very difficult circumstances. 
 
Pat Bitton
Partner, Euresto Partners Inc
Sales & Marketing for Technology Startups
Phone (707) 268 8968
Cell (408) 464 0829
Skype: pat.bitton
www.eurestopartners.com <http://www.eurestopartners.com/> 
 

  _____  

From: list-bounces at redwoodtech.org [mailto:list-bounces at redwoodtech.org] On
Behalf Of David C. Thewlis
Sent: Monday, April 16, 2007 7:04 PM
To: list at redwoodtech.org
Subject: [RTC List] Suddenlink problems


As I was one of the people who expressed my unhappiness with Suddenlink and
their customer service organization, it's only fair to point out that
locally they have some extremely good people, and I'm not knocking them.
Some but not all came over from Cox.  They really seem dedicated to
providing a quality product (and mostly are as frustrated as we are by the
customer service organization, I suspect).

The mystery is why nothing seems to happen with that customer service
organization and why dealing with the order processing, etc., is
error-prone, in addition to the level of reliability and the number of
mysterious oddities like the intermittent service reported recently by some
folks.

Perhaps our recording of problems might serve of value to the locals in
making a case to corporate that things really do have to improve.  At least
I hope so.

Dave Thewlis


-- 
Dave Thewlis, DCTA Inc.
+1 707 840 9391 (voice) . +1 707 498 2238 (mobile)
http://www.dcta.com . dthewlis at dcta.com 
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