[RTC List] Unstable Sudden link service?

Doug Rose drose at rosecoms.com
Tue Apr 17 12:52:20 PDT 2007 

 
Must give my input, have been reading the  posts on this topic.
Fortunately, at my home location here in McKinleyville I have not noticed
any recent disruptions in my SuddenLink service, I spend a considerable
amount of time using the Internet.  I feel for those who have had trouble.
Especially if you are conducting business this is money lost, mental stress,
and even if you are only using it for personal reasons it is still
disheartening.  

Doug Rose  
Rose Communication Services 
http://www.rosecoms.com 
Message phone: 707-498-6482 
mailto:drose at rosecoms.com 

-----Original Message-----
From: list-bounces at redwoodtech.org [mailto:list-bounces at redwoodtech.org] On
Behalf Of Winter Faulk
Sent: Monday, April 16, 2007 8:23 AM
To: RTC
Subject: Re: [RTC List] Unstable Sudden link service?

Use OpenDNS. I have suddenlink but I only use the OpenDNS servers.

208.67.222.222
208.67.220.220

-Winter

P.S. Everyone talks about suddenlink problems sens the switch from COX as
being worse as for my self it has gotten a hole lot better. I live in Manila
and the service was bad when it was under COX control. Sens suddenlink took
over I had one outage and that was do to a storm that pulled the cable down.

On 4/15/07, Scott Joachim <scott.joachim at gmail.com> wrote:
>
>
>
>
> When talking to  SL customer service, they could not provide even a 
> single DNS host address when requested.  I talked to a customer 
> support representative and supervisor this morning about 0930 and they 
> told me they didn't know the DNS hosts for the Eureka segment(or any 
> segment for that matter).  When pressed for any DNS host, SL customer 
> support supervisor
> (Aaron) told me that they did not have any records nor could provide 
> DNS host information and did not plan to record them.
>
>
>
> Why keep records of your DNS Servers network?  After all, DHCP makes 
> it automatic ;-)
>
>
>
> Absolutely, pitiful.
>
>
>
> Best regards,
>
>
>
> Scott Joachim
>
> C4i Security LLC
>
> o. 707.441.0600
>
> f.  707.441.0800
>
> c.  707.845.5888
>
> scott at c4isecurity.com
>
> www.c4isecurity.com
>
>
>
>
>
>
>
>
>
> From: list-bounces at redwoodtech.org 
> [mailto:list-bounces at redwoodtech.org] On Behalf Of Brian
>  Sent: Sunday, April 15, 2007 2:34 PM
>  To: RTC
>
>  Subject: Re: [RTC List] Unstable Sudden link service?
>
>
>
>
> I've had problems with Sudden link as well.  I've noticed that the 
> problem usually lies in the DNS Servers.  I've added extra address to 
> my home router
> 208.180.42.68 is Sudden link 206.13.28.12 is sbc and 66.133.189.215 
> which is frontier.  Since I've done that, I've not had my light 
> blinking on my voip phone telling me it can't register.
>
>
>
>
> Brian Miller
>
> Technical Coordinator
>
> Mattole Unified School District
>
> (707) 445-2660 ex. 11
>
>
>
>  ________________________________
>
>
> From: list-bounces at redwoodtech.org 
> [mailto:list-bounces at redwoodtech.org] On Behalf Of Matt Koglin
>  Sent: Sunday, April 15, 2007 9:32 AM
>  To: list at redwoodtech.org
>  Subject: Re: [RTC List] Unstable Suddenlink service?
>
>
>
> Might as well report this too...
>
>  My Suddenlink HSI was out this morning when I woke up, the 'online' 
> light on the modem flashing. I power-cycled the modem and computer 
> with no results.
>
>  1) I tried to call the toll free number Suddenlink provides for 
> dealing with this. I've called this number before, only to be placed 
> on hold for 30 minutes. This morning, however, all I've been able to 
> receive is a busy signal for the past 30 minutes.
>
>  2) I tried calling the local office. It's Sunday, so I didn't expect 
> anybody to be there. But, I pressed '0' and waited. No answer, no 
> voicemail, no way for me to leave a message indicating that my service is
not working.
>
>  3) Finally (hijacking, appropriately, my neighbor's WiFi signal), I 
> went to the Suddenlink web site to send them an email. Of course, they 
> don't just provide an email, they force you to input a bunch of 
> nonsense before you can submit the form. Then, after writing a short 
> and detailed message describing the issue I'm having, I click the submit
button and get this error message:
> We are unable to find any match for the zip code you entered. Please 
> try the following site for more information: This Is Cable
>
>  Suddenlink, if you're listening, PLEASE HELP! I'm unable to contact 
> you regarding my service troubles using any of the lines of 
> communication you provide. What then am I supposed to do? Is there 
> anybody from Suddenlink ON this list? Can you respond to this thread
please?
>
>  -Matt
>
>
> On 4/12/07, Susan B <artglass at blochstudio.com> wrote:
>
>
>
> My cable modem service cuts out frequently. I thought it was my 
> computer until I saw all the e-mails on this topic.
>
>
>
>
>
> I was curious if anyone uses any VOIP companies for phone service. I 
> suppose it's a problem if cable service cuts out frequently.
>
>
>
>
>
> Susan Bloch
>
>
> Bloch Studio
>
>
> custom glass etching, glass sculpture, glass flowers
>
>
> http://www.blochstudio.com
>
>
> 707-442-2280
>
>
> cell:707-496-5048
>
>
>
> ----- Original Message -----
>
>
> From: Jill Nichols
>
>
> To: Pat Bitton ; list at redwoodtech.org
>
>
> Sent: Thursday, April 12, 2007 9:27 AM
>
>
>
> Subject: Re: [RTC List] Unstable Suddenlink service?
>
>
>
>
>
> We also have been experiencing problems at our home. We have a 
> wireless network & haven't had any issues (other than problems in 
> transferring over from Cox) but last week my son's service went out & 
> as soon as we corrected it, the service to the main computer would go 
> out. We discovered thru trial & error that both computers could have 
> internet but only if the cable wasn't connected to the TV. Figure that one
out!
>
>
>
>  ________________________________
>
>
> From: list-bounces at redwoodtech.org [mailto: 
> list-bounces at redwoodtech.org] On Behalf Of Pat Bitton
>  Sent: Saturday, April 07, 2007 8:39 PM
>  To: list at redwoodtech.org
>  Subject: [RTC List] Unstable Suddenlink service?
>
>
>
>
> Hi all
>
>
>
>
>
> My Suddenlink cable modem service has been cutting in and out for most 
> of the past week. Wondering whether it's something in my setup or 
> whether it's a broader issue (so I know whether I need to take steps 
> to fix it, since it is disruptive to my business).
>
>
>
>
>
> Thanks
>
>
>
>
> Pat Bitton
>
> Partner, Euresto Partners Inc
>
> Sales & Marketing for Technology Startups
>
> Phone (707) 268 8968
>
> Cell (408) 464 0829
>
> Skype: pat.bitton
>
> www.eurestopartners.com
>
>
>
>
>
>  ________________________________
>
>
> _______________________________________________
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>
>
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>


--
Thank you,

[================]
 Winter Faulk
 nox.freak at gmail.com
[================]

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