[RTC List] Precision Media meltdown

[Gregg Foster]

I want to thank Peter for calling me on his birthday from Cupertino to let
us know why our three sites went down.  That prompted my Google search and
subsequent posting of the article about the Navistar.  I note that Peter was
a victim just like the rest of us.

Gregg

Gregg Foster
Director of Business Development
Lost Coast Communications, Inc.
KHUM/KSLG/KWPT
P.O. Box 25
Ferndale, CA  95536
707-786-5104 voice
707-786-5100 fax
gregg at khum.com

On Nov 8, 2007 6:38 PM, Peter Krueger <cto at precisionintermedia.com> wrote:

> Hello Fellow RTC'ers
>
> Yes there was a crisis - Most  of  Precision Intermedia's web hosting
> clients were among the  approximately 170,000 to 450,000 websites globally
> that were affected by a horrificly botched data migration of a major data
> center this past weekend and into this week.
>
> This was not a "Precision Media Meltdown"  (That's not even our name) and
> certainly NOT the way our 10 employees acted during this crisis under my
> direction. And we have ALL THE DATA for our clients work for the last 10
> years on multiple backups in multiple locations. Our clients' website
> databases are backed up as well by the hosting companies.
>
> This was the first major outage in five years for my clients, whose sites
> were all up during all these fiber outages - taking orders and functioning.
>
> I was keenly aware of the SERIOUSNESS of the problems being created by a
> NASDAQ company (Navisite)  that bought out  one of the companies that we
> resell the hosting of.   This particular reseller is NovaHosting and was a
> client of Alabanza.
> We also openly tell our clients who we are reselling for and let them know
> they can host directly with them if they like.
>
> I was in Cupertino watching the migration fail during Sunday night  and
> into early Monday morning.   I instructed my staff to call each and EVERY
> ONE of our hosting customers PERSONALLY by phone  as THE  top priority to
> let them know what we knew. I also spent my birthday morning while on
> vacation calling customers along with my staff.  Every hosting customer
> should have been contacted in some fashion.
>
> This has been a very frustrating week for very many good people here and
> throughout the world. I feel the pain and anger myself.  The amount that we
> all depend on technology was once more demonstrated in a painful way. Very
> frustrating to be told" a few more hours" that stretch into days.  We are
> evaluating other datacenter options with our partners, and if you have any
> suggestions they would be appreciated.
>
> As far as Kindra's assertions that we were not responsive and that the
> problem started on Thursday. Thats incorrect. The migration fiasco started
> Saturday. We back up our data and we are here and were here and even Kindra
> was and is free to call us instead of speculating about facts in the manner
> of her email.   I contracted  off thread and the client she said hadn't
> heard from us was in our records as being contacted Monday morning and again
> during the week. I know they were frustrated - as were all of us.
>
> We fully understand and appreciate all the frustration that everyone went
> through while waiting and being told on conference calls, tech support calls
> and watching the status page tell us that it would only be a few hours to
> the solution over and over and over again.
>
> Thanks,
>
> Peter
>
>
>
>
>
> On Nov 5, 2007, at 10:11 PM, Kindra Waluk wrote:
>
>  *Has anyone heard about what is going on with the Precision Intermedia
> problems? I know of a number of business customers whose websites have been
> down since last Thursday and no one can get any answers as to where their
> site AND their data has gone. The owner is not calling anyone back
> supposedly and the fellow answering the phones is responding with a "no one
> has told me" response to frustrated questions. *
>
> * *
>
> *If anyone has any feedback, I'd love to let customers know if they should
> start working with another company to rebuild their websites since there's
> no response and no data from Precision Intermedia. They're all pretty upset
> and offended at the lack of communication.*
>
>
>
>
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>
>
> ----------------------------
> Peter Krueger
> Precision Intermedia
>
> http://www.precisionintermedia.com
> Phone 707-725-0804
> Fax 888-440-3858
> Wireless 707-845-2344
>
> Imagine No Limits...
>
> ----------------------------------
>
>
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>


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