[RTC List] [2] AT&T DSL Outage?

Fri Oct 12 08:59:53 PDT 2007

Rob -
This would certainly be something your clout would enhance.  RTC has been tooting this horn for quite a while and can only hope that this last outage will make something happen.  
There is hi-speed internet in Willow Creek and Weaverville, but I don't know if it picks up again until Redding.  Sending fiber east would certainly do well to link many rural communities and provide the redundancy that we need to support the cable we have here.
Keri Raphael

"Arkley, Rob" <RArkley at snsc.com> wrote:       Dear All,
       This outage was a disaster for SN.  We lost a day.  The supes are  able to change TPZ zoning in a weekend, yet they do NOTHING on this.  I  don't get it.
       I hate litigation against big companies/quasi-governmental entities on novel  theories.  I seriously doubt if they have any liability.   
       Can't we get somebody with reason to listen to us and just fix this?  It is  a no-brainer.  What about just forming a group and doing it  ourselves?  
       Shirley, what is happening with our consultant?  We paid her and don't have  squat to show.  Ask for her to complete her job or get our money  back.  I will sue her.

                                                         vty,

                                                         Rob  

---------------------------------
 From: Jonathan Speaker [mailto:jspeaker at streamguys.com]  
Sent: Wednesday, October 10, 2007 6:20 AM
To:  CrawfordCA at aol.com; list at redwoodtech.org
Subject: RE: [RTC List] [2]  AT&T DSL Outage?

 Welly welly welly  well Chris if you want to get serious, then I would suggest a lawsuit. I  would agree with the googled list and the gripes that those of us have no other  option to do. Take the 500,000 dollars that was just awarded to the RTC/HAF and  hire some lawyers.. havent we done enough studies?

 Sue our area providers  for failure to deliver a product and redundancy, sue for lost revenue - sean  makes excellent points- , sue for failure to provide emergency back up, and  sue the companies that keep cutting our fibre lines with the back hoes, sue  caltrans for hiring those contractors...and sue the county for failure to  support a critical infrastructure and sitting on their collective arses.  

 we could be the first  rural county to sue for access and emergency connectivity.

 how about slapping the  county commissioners around or local representatives, who troll this  list, to make them understand fibre is the same as bridges and roads,  seaports and airports...

 ...otherwise, you can put  together another 'write letters to the editor, call your local reps, and  continue this cry of outrage'

 As for those that NEED to  continue to do business in this situation, the stop gaps are whats going to keep  those of us doing business, doing business. since we need to keep working  regardless of the infrastructure the county and providers are not providing  for us. And get yourself a generator folks.

 if I had a better  knowledge of the legal system (which seems to be one of your core competencies)  this is a path I would evaluate, any attorneys out there?

 -jonathan

 ------

  Admittedly, I'm rather a "lurker" on this list . . . . but  I am damned glad that THIS ONE really seems to have everyone's dander  up.

 99% of my clients are out of the area, so I definitely got  hurt today . . . . but I think one subject that really deserves attention  in a big way that isn't getting it is the inability to process credit/debit card  transactions when this happens.

 There are many ramifications here, and they are probably  larger than the loses those of us who depend upon the Internet ( not to  mention long distance phone & cell ) to operate have  incurred -- what of all of the businesses locally who can't do sales  because folks can't use their "electric money"?

 For example, how much did Humboldt Merchant Services lose  today over local businesses not being able to process? 

 How much did big boxes like Target, KMart, & Costco  Wholesale lose? Did Verizon and Sprint lose money because folks couldn't go over  their allotted hours this month or rack up "per use" charges, etc.? Shouldn't  they be interested in throwing some of their weight in on this?

 Frankly, my wife and I have become so accustomed to  this that we don't even bother to go to the bank or the grocery store or  anywhere else when this happens. Of course, much of this will be made up  for tomorrow, but how much won't be? For example, we won't be going to the  grocery store tomorrow to buy what we were going to by, because we just dug into  the freeze and the cupboards to find something. Business lost for a grocer  there.

 And what about those deadliners out there who meant to pay  some bill online on time today, but couldn't and now got smacked with a  late fee? Those late fees also must trickle out of spending that would  contribute to this economy locally. 

 Did local "day traders" lose money or fail to make money  because they couldn't trade? Even in a county this size, there must be some  losses here to the local economy.

 Any real estate deals didn't close today?

 Has anyone on this list lost a prospect or a client  because of these issues? Probably not a major issue here, but every dollar lost  here is a dollar not working for this local economy.

 The issues here are MUCH larger than the techie/IT  interests of the RTC, really; they probably concern most of all of the  businesses and business in this area.

 As for me, fortunately I run a "virtual" office, and I'm  the only one stuck in these situations, so it's not like my whole business is  stopped because of it . . . . but, even just these 4 days of cut fiber issues  since last Christmas are enough to make me relocate to Portland. I can't take it  any more. I'm sure there are others who are seriously weighing whether they  should hang in there and wait, or relocate to somewhere with redundancy. In all  honestly, this isn't the only reason I'm relocating ( air faire would be  another major issue, as well as opportunities for my wife who can't find much in  the way of that here ), but this issue has to have folks thinking about  whether they really want to relocate TO here ( as we did several years  ago ) or about whether they want to relocate FROM here ( as we are  doing now ). None of this could be at all good for the local  economy.

 It saddens me because I came here with an ethic of  bringing money INTO this economy form outside, but now I'm just going to have to  take that to Portland. But before I go, I'm completely on board with any serious  measures to put pressure on ANY of the "powers that be" to rally absolutely  everyone to the cause of getting some redundancy up in here ( and I really  think we need to "think outside the box" in terms of getting folks who aren't as  Internet-dependent as we all are to see how it is affecting them and get  them on board with the cause ).

All the best,

 --  Sean

---------------------------------
 From: list-bounces at redwoodtech.org  [mailto:list-bounces at redwoodtech.org] On Behalf Of  CrawfordCA at aol.com
Sent: Tuesday, October 09, 2007 2:04  PM
To: list at redwoodtech.org
Subject: Re: [RTC List] [2]  AT&T DSL Outage?

  The fiber connection was lost today. The airport (where I was flying out to  Baltimore) was issuing hand written boarding passes and luggage routing slips.  Cell phones couldn't reach outside the area and most lines when I tried to call  in from SFO connect to a recording announcing "technical difficulties." Oddly,  one or two lines into the area actually worked.

 Let's use this as a rallying cry to accelerate redundant fiber. This is NOT  an option. Hughstat, satellite, dial-up and other back-ups cannot sustain  the whole community. This is serious stuff. Thank goodness the airport learned a  few manual workarounds this time or else connection to air traffic and weather  would have grounded all flights. Our hospitals, first responders and a lot more  rely on connectivity to operate.

 Let's "git 'er done."

 Chris Crawford
 www.justiceserved.com

 ``````````````````````````````````
 In a message dated 10/9/2007 1:27:38 P.M. Pacific Daylight Time,  jspeaker at streamguys.com writes:
 Hughsat is    keeping our team working. Strongly suggest it as a stopgap for
those    companies that need to stay up for their clients outside the area, or
here    locally.

-jonathan 

-----Original Message-----
From:    list-bounces at redwoodtech.org [mailto:list-bounces at redwoodtech.org]    On
Behalf Of Jim Scott
Sent: Tuesday, October 09, 2007 12:11 PM
To:    List at redwoodtech.org
Subject: [RTC List] AT&T DSL    Outage?

AT&T DSL service has been out in Cutten since approximately    9 a.m.  
this morning. I'm using AT&T's backup dialup service to    post this, so POTS
is still working. Anyone else lose DSL this    morning?

Jim Scott

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