[RTC List] Suddenlink performance the last 5 days

[William Van Hefner]

Winter,

It definitely looks like a Suddenlink problem then. My guess is that they
have a bandwidth bottleneck upstream. It could be a router issue on their
network though. Either way, I don't think that they can blame AT&T, or
anyone else, for the problem.

I've seen this sort of thing before on many other ISPs, and chances are
that they are simply choosing not to purchase additional capacity in order
to keep up with their customer's growing demand for bandwidth. Eventually,
the network reaches a "choke point", which has the effect of slowing
everything down. I'm sure that the customer service reps at Suddenlink
have no clue whatsoever as to what is going on. Those kinds of decisions
are made by the bean counters, not the tech people. Customers have
absolutely no way of reaching anyone who would be in a position to tell
them what is really going on.


-- 
William Van Hefner
President

Vantek Communications, Inc.
e-mail: van at humboldtonline.com


On Tue, October 14, 2008 8:05 pm, Winter Faulk wrote:
> William,
>
>
> Thanks for clearing that up.
>
>
> As for the trace route it is still in there network
> The hop that has given me the most problems is hop 5 witch is
> (sjoeosr03-10gex1-1.pac.sta.suddenlink.net - 66.76.175.34)
>
>
> -Winter