[RTC List] Suddenlink performance the last 5 days

[Aaron Antrim]

One avenue I may suggest for getting Suddenlink's attention is through  
GetSatisfaction.com, "people-powered customer service:"
http://getsatisfaction.com/

You'll have to let folks there know that you've posted.   
GetSatisfaction.com has pretty good Google PageRank, so smart  
companies should respond to what goes up on the site.

While you're there, check out the Company-Customer pact and, if you're  
like me, you'll be charmed with the whole idea of the site: http://www.ccpact.com/

p.s. the only local org/biz that has much traffic on there right now  
is Humboldt Transit Authority, if you're curious: http://getsatisfaction.com/humboldttransit

On 14 Oct 2008, at 11:36 PM, William Van Hefner wrote:

> Winter,
>
> It definitely looks like a Suddenlink problem then. My guess is that  
> they
> have a bandwidth bottleneck upstream. It could be a router issue on  
> their
> network though. Either way, I don't think that they can blame AT&T, or
> anyone else, for the problem.
>
> I've seen this sort of thing before on many other ISPs, and chances  
> are
> that they are simply choosing not to purchase additional capacity in  
> order
> to keep up with their customer's growing demand for bandwidth.  
> Eventually,
> the network reaches a "choke point", which has the effect of slowing
> everything down. I'm sure that the customer service reps at Suddenlink
> have no clue whatsoever as to what is going on. Those kinds of  
> decisions
> are made by the bean counters, not the tech people. Customers have
> absolutely no way of reaching anyone who would be in a position to  
> tell
> them what is really going on.
>
>
> -- 
> William Van Hefner
> President
>
> Vantek Communications, Inc.
> e-mail: van at humboldtonline.com
>
>
> On Tue, October 14, 2008 8:05 pm, Winter Faulk wrote:
>> William,
>>
>>
>> Thanks for clearing that up.
>>
>>
>> As for the trace route it is still in there network
>> The hop that has given me the most problems is hop 5 witch is
>> (sjoeosr03-10gex1-1.pac.sta.suddenlink.net - 66.76.175.34)
>>
>>
>> -Winter
>
>
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