[RTC List] Suddenlink

[Robert Tucker]

I just got off the phone with Suddenlink support. Their take is that 
there is a router problem upstream and they're investigating. No ETA or 
clear idea as to whose problem it is.

I've been getting crappy service for about a week. I'm going to give it 
a few more days then think hard about going back to SBC. DSL top speeds 
are slower but the network was always ultra reliable.

Tucker



G W Bell wrote:
> Question:  Isn't there a Suddenlink Rep who is an RTC member?  If so, 
> have you tried to go on-line this morning?  Like betweent 6 AM and 9 AM?
>
> I have threatened to switch to SBC several times since Suddenlink took 
> over from Cox in this area, but problems in the past seemed to go 
> away.  There have been a few problems reported on this list recently, 
> but they didn't seem to affect me (either I wasn't trying to go 
> on-line, was out of town, whatever..).  I checked DSL Reports once I 
> got on-line this morning and Suddenlink's performance record is really 
> pathetic.
>
> Hey, Suddenlink, if you ever bother to check this list, are you going 
> to fix the problem?  Or don't you care?  Let us know so I should plan 
> to switch provders.
>
> George
>
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