[RTC List] Suddenlink

[John Hauser]

their problems with 20%-50% packet loss out of humboldt county this morning
seem to originate at the "next hop" in sanjose with their own piece of
equipment:
s208-180-36-65.snjs.ca.sta.suddenlink.net

above.net (which they use once the packets have hit suddenlink's lufkin
texas facility) looks to be having problems also this morning but those may
be cascading problems related to their san jose problem.

On Sun, Oct 26, 2008 at 9:33 AM, Robert Tucker <tucker at covad.net> wrote:

> I just got off the phone with Suddenlink support. Their take is that there
> is a router problem upstream and they're investigating. No ETA or clear idea
> as to whose problem it is.
>
> I've been getting crappy service for about a week. I'm going to give it a
> few more days then think hard about going back to SBC. DSL top speeds are
> slower but the network was always ultra reliable.
>
> Tucker
>
>
>
> G W Bell wrote:
>
>> Question:  Isn't there a Suddenlink Rep who is an RTC member?  If so, have
>> you tried to go on-line this morning?  Like betweent 6 AM and 9 AM?
>>
>> I have threatened to switch to SBC several times since Suddenlink took
>> over from Cox in this area, but problems in the past seemed to go away.
>>  There have been a few problems reported on this list recently, but they
>> didn't seem to affect me (either I wasn't trying to go on-line, was out of
>> town, whatever..).  I checked DSL Reports once I got on-line this morning
>> and Suddenlink's performance record is really pathetic.
>>
>> Hey, Suddenlink, if you ever bother to check this list, are you going to
>> fix the problem?  Or don't you care?  Let us know so I should plan to switch
>> provders.
>>
>> George
>>
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>
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