[RTC List] Suddenlink

Mon Oct 27 14:28:42 PDT 2008

i just upgraded from ATT's 3Mb/sec Pro plan to the 6Mbs/sec Elite plan after
checking availability of 6Mb/s service on my phone number. it was listed
online as costing $5 more/month than the 3Mb/sec plan ($35/month
vs$30/month).

Because the online ordering seemed to be a PITA, I called the 1-800-288-2020
number on my phone bill. the customer service representative offered me a
promotional rate of $17.50/month for the first 6 months of 6Mb/sec service.
After that it reverts to the $35/month price. the new speed should be in
place tomorrow. I'll let you all know what speed i get and how it works out.

The impetus for this change was Suddenlink's continuing network problems and
the resulting inability of my nightly jobs that backup client data to
complete. i've changed the default route on the backup servers to use the
ATT DSL line instead of the Suddenlink cable connection.

I didn't expect to save money on the change...

On Sat, Oct 25, 2008 at 8:26 PM, John Hauser <jhauser at pobox.com> wrote:

> i've got both (cable in the front house, DSL out back) but can only get the
> 3Mb DSL service in my neighborhood from ATT and i only get about 2Mbs down
> from that. Most of that is talen up by client off-site backups,
> miscellaneous projects & things. When the 8Mbs download of suddenlink works,
> it's a beatiful thing :)  When it doesn't, i change the default route to ATT
> and waiiit...
>
>

On Mon, Oct 27, 2008 at 11:56 AM, Winter Faulk <nox.freak at gmail.com> wrote:

> I spoke with suddenlink today, they called me for a change. Last night
> they replaced some hardware that was causing most of the packet loss
> that people were having. They also told me that they would be
> replacing some more hardware tonight between 2am and 5am and that they
> have put in an order for a new OC3 for the area to help with the
> bandwidth problems during peak hours. I would recommend everyone that
> has had problems to call the billing department at suddenlink and tell
> them they owe you a refund for not providing the service they
> guarantee.
>
> -Winter
>
> On Sun, Oct 26, 2008 at 10:05 AM, John Hauser <jhauser at pobox.com> wrote:
> > their problems with 20%-50% packet loss out of humboldt county this
> morning
> > seem to originate at the "next hop" in sanjose with their own piece of
> > equipment:
> > s208-180-36-65.snjs.ca.sta.suddenlink.net
> >
> > above.net (which they use once the packets have hit suddenlink's lufkin
> > texas facility) looks to be having problems also this morning but those
> may
> > be cascading problems related to their san jose problem.
> >
> > On Sun, Oct 26, 2008 at 9:33 AM, Robert Tucker <tucker at covad.net> wrote:
> >>
> >> I just got off the phone with Suddenlink support. Their take is that
> there
> >> is a router problem upstream and they're investigating. No ETA or clear
> idea
> >> as to whose problem it is.
> >>
> >> I've been getting crappy service for about a week. I'm going to give it
> a
> >> few more days then think hard about going back to SBC. DSL top speeds
> are
> >> slower but the network was always ultra reliable.
> >>
> >> Tucker
> >>
> >>
> >>
> >> G W Bell wrote:
> >>>
> >>> Question:  Isn't there a Suddenlink Rep who is an RTC member?  If so,
> >>> have you tried to go on-line this morning?  Like betweent 6 AM and 9
> AM?
> >>>
> >>> I have threatened to switch to SBC several times since Suddenlink took
> >>> over from Cox in this area, but problems in the past seemed to go away.
> >>>  There have been a few problems reported on this list recently, but
> they
> >>> didn't seem to affect me (either I wasn't trying to go on-line, was out
> of
> >>> town, whatever..).  I checked DSL Reports once I got on-line this
> morning
> >>> and Suddenlink's performance record is really pathetic.
> >>>
> >>> Hey, Suddenlink, if you ever bother to check this list, are you going
> to
> >>> fix the problem?  Or don't you care?  Let us know so I should plan to
> switch
> >>> provders.
> >>>
> >>> George
> >>>
> >>>
> ------------------------------------------------------------------------
> >>> You live life beyond your PC. So now Windows goes beyond your PC. See
> how
> >>> <http://clk.atdmt.com/MRT/go/115298556/direct/01/>
> >>>
> ------------------------------------------------------------------------
> >>>
> >>> _______________________________________________
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> >>>
>  ------------------------------------------------------------------------
> >>>
> >>>
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> >>>
> >>>
> >>
> >>
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> >
> >
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>
>
>
> --
> Thank you,
>
> +================+
>  Winter Faulk
>  nox.freak at gmail.com
>  http://down-time.com
> +================+
>
> "But I, being poor, have only my dreams;
> I have spread my dreams under your feet;
> Tread softly because you tread on my dreams."
> -William Butler Yeats
>
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