[RTC List] Suddenlink
gordonsoderberg at mac.com
Mon Oct 27 15:42:00 PDT 2008
Sounds like a good argument for a second fiber optic line.
On Oct 27, 2008, at 5:27 PM, Marc Chaton wrote:
> Got this from our Rep at Suddenlink:
> I'm with Suddenlink, at corporate HQ. You can verify me here: http://www.dslreports.com/forum/r19826257-Suddenlink-Tech-Support
> . For our residential customers who have noticed download-speed
> issues in Humboldt County, Calif., I provide below a simplified
> summary of the problem and our efforts to address it. To date, it
> appears this problem is largely limited to peak traffic times –
> which generally occur in the evening, after 4 pm local time.
> 1. Approximately three months ago, we anticipated a need for
> additional bandwidth to the Internet in Humboldt County, based on
> customer bandwidth-consumption trends – and we immediately placed an
> order for that additional bandwidth from the only vendor in the area
> that can provide it.
> 2. Typically, this vendor fulfills our orders in a matter of days.
> However, in this particular case – for reasons that have still not
> been adequately explained to us by the vendor – it has not yet
> fulfilled our order, and it continues to tell us there will be
> further delays. Our repeated communications regarding the urgency
> of the situation have not persuaded the vendor to move faster. If
> we could order the additional bandwidth to the Internet from another
> vendor, we would, but again, this vendor is the only option for us
> in Humboldt County.
> 3. We are now in the process of attempting an alternative solution,
> which we hope will temporarily restore download speeds during peak
> traffic times for the overwhelming majority of our customers in
> Humboldt County, until we can persuade the vendor in question to
> expedite delivery of the additional capacity we have ordered.
> 4. We are also reviewing additional options for placing pressure on
> this vendor, so it hopefully will not further delay our order.
> We apologize to all customers who are affected by this issue.
> Please be assured we are attempting everything in our control to
> expedite both temporary and long-term solutions.
> Thank you.
> Pete Abel - 314-315-9346 (o) 314-550-7080 (c)
> Marc Chaton
> Infinite Consulting Services
> List mailing list
> List at redwoodtech.org
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