[RTC List] Suddenlink

[Gordon Soderberg]

Sounds like a good argument for a second fiber optic line.

On Oct 27, 2008, at 5:27 PM, Marc Chaton wrote:

> Got this from our Rep at Suddenlink:
>
> I'm with Suddenlink, at corporate HQ.  You can verify me here: http://www.dslreports.com/forum/r19826257-Suddenlink-Tech-Support 
> .  For our residential customers who have noticed download-speed  
> issues in Humboldt County, Calif., I provide below a simplified  
> summary of the problem and our efforts to address it.  To date, it  
> appears this problem is largely limited to peak traffic times –  
> which generally occur in the evening, after 4 pm local time.
>
> 1.  Approximately three months ago, we anticipated a need for  
> additional bandwidth to the Internet in Humboldt County, based on  
> customer bandwidth-consumption trends – and we immediately placed an  
> order for that additional bandwidth from the only vendor in the area  
> that can provide it.
>
> 2.  Typically, this vendor fulfills our orders in a matter of days.   
> However, in this particular case – for reasons that have still not  
> been adequately explained to us by the vendor – it has not yet  
> fulfilled our order, and it continues to tell us there will be  
> further delays.  Our repeated communications regarding the urgency  
> of the situation have not persuaded the vendor to move faster.  If  
> we could order the additional bandwidth to the Internet from another  
> vendor, we would, but again, this vendor is the only option for us  
> in Humboldt County.
>
> 3.  We are now in the process of attempting an alternative solution,  
> which we hope will temporarily restore download speeds during peak  
> traffic times for the overwhelming majority of our customers in  
> Humboldt County, until we can persuade the vendor in question to  
> expedite delivery of the additional capacity we have ordered.
>
> 4.  We are also reviewing additional options for placing pressure on  
> this vendor, so it hopefully will not further delay our order.
>
> We apologize to all customers who are affected by this issue.   
> Please be assured we are attempting everything in our control to  
> expedite both temporary and long-term solutions.
>
> Thank you.
>
> Pete Abel - 314-315-9346 (o)  314-550-7080 (c)
>
>
> Marc Chaton
> Infinite Consulting Services
>
> _______________________________________________
> List mailing list
> List at redwoodtech.org
> http://redwoodtech.org/mailman/listinfo/list_redwoodtech.org

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://redwoodtech.org/pipermail/list_redwoodtech.org/attachments/20081027/4b0f8fa5/attachment.html>