[RTC List] Copps Cheers Cable's DTV Education Call Center Effort

[Sean McLaughlin]

For information and education purposes only:

Multichannel News

http://www.multichannel.com/article/173699-Copps_Cheers_Cable_s_DTV_Education_Call_Center_Effort.php


  Copps Cheers Cable's DTV Education Call Center Effort


    Acting Chairman Praises Time Warner Cable's Howe During FCC Meeting


      John Eggerton -- Multichannel News, 2/5/2009 5:03:11 PM MT

Sam Howe, executive vice president, Time Warner Cable received plaudits 
from the FCC for the cable industry's spearheading of a national DTV 
education call center effort.


The praise came today at the first public meeting of acting FCC chairman 
Michael Copps, which was devoted to a status report on the DTV 
transition in light of the date change 
<http://www.multichannel.com/article/173637-House_Passes_Bill_Pushing_DTV_Transition_Date_To_June_12.php> 
long scheduled for Feb. 17 and now delayed until June 12.


Even before Howe assured the commissioners that cable's commitment to 
the initiative would extend to June 12, the effort was hailed as an 
exemplary public-private partnership.


Howe said a robust system would be in place in a week, with automated 
response units that quickly transferred callers to live operators.


"We're happy you are here today," said Copps, "and thank you for your 
good work."


Barack Obama's transition team asked the cable industry in late December 
to help coordinate the effort, given its experience with call centers, 
which brought built-in contacts with vendors.

 

-- 
Sean McLaughlin
Executive Director
Access Humboldt
P.O. Box 157, Eureka, CA 95502
tel: 707-476-1798
dir: 707-476-2873
fax: 707-476-1702
cel: 707-616-2381
e: sean at accesshumboldt.net
web:  http://accesshumboldt.net

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